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Effective Problem Solving - The Real Key to Success
Increasing globalization has constantly been making businesses more and more competitive. Consequently, the role of various quality improvement programs has become increasingly crucial for any business to maintain its competitive edge. There is a growing need to continuously improve the Quality of products and services by utilizing the well-established Quality systems.
According to the well-known US Quality expert W Edwards Deming, who taught the Japanese the concepts of statistical Quality control, 85% of Quality problems are due to the systems and only 15% are due to employees. Therefore, the importance of Quality systems can not be over-emphasized. Since problem solving is a key element of the most Quality improvement programs, it is extremely important to fully understand the significance of solving the problems effectively.
Click below to see the article in Quality Matters, Winter 2010
